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FAQ

Top End® is dedicated to offering world class customer service to our dealers and athletes all over the world!

Below are some of our most frequently asked questions. If you can't find the answer to your questions please send an email to TopEndOrders@TopEndSportsllc.com or fill out the Contact Us form below.

Contact Us

 What are your customer service hours and contact info?

Our customer service hours are Monday through Friday from 8:30-5:30 EST. We can be reached by phone at 800-532-8677 or by email at TopEndOrders@TopEndSportsLLC.com.

How can I place an order?

Choose your color, add the item to the cart, then complete the checkout process. Someone from customer service will contact you within 24 business hours to schedule your fitting and discuss optional upgrades like accessories, wheels, and custom paint jobs.

OR

You can email your completed order form for equipment to TopEndOrders@TopEndSportsLLC.com to begin the ordering process. Our customer service will provide a quote to confirm. Once you approve the quote we can complete payment and release the item to production.

We are adding service parts to the site regularly. If what you want is available online you can simply place the order. If you can't find the part you need yet, please email customer service and we will be happy to process your parts order.

Where can I find the order form?

You can locate the order form link in the description of the product you are interested in. Dealers can request a link to our Dropbox that will provide all order forms.

I need a part. How can I order it?

You can view the parts book for each product by clicking on the link in the description. If the part is available on the site you can simply place your order online. If your part is not available on the site please send an email to our helpful customer service team and we will be happy to help you further.

How much will it cost to ship my order?

Freight for Equipment is a flat rate of $325 for shipments delivering in the contingent US unless otherwise posted.

Service Part Shipping Fee Schedule: Continental US

Retail Value      Shipping Charge

$0.01 - $49.99         $11.95
$50.00 - $99.99       $16.95
$100.00 - $149.99   $21.95
$150.00 - $249.99   $24.95
$250.00 - 12% of Order

Single Wheel Box     $24.50
Double Wheel Box    $32.50


Other US territories and international orders quoted at the time of order

 

Can I refund or exchange an order?

Custom Equipment: Custom made orders cannot be returned or exchanged. If you have an issue with your custom piece of equipment we will be happy to work with our experienced engineers to find a solution.

Stock equipment and service parts in unused condition can be returned or exchanged. The customer is responsible for return freight fees and will incur a 25% restocking fee. The refund will be applied when the item is received in good condition.

How can I schedule a fitting for a custom piece of equipment?

If you are in the area you can come in and get fit in person. If you are out of town we can measure through a zoom meeting. A typical fitting takes about an hour to complete. Please fill out the form below to schedule your fitting soon!

Schedule a fitting

How do I become a dealer?

Please fill out the dealer application at the link below to see if your company qualifies to be a Top End Certified Dealer. You will receive an email from our customer service that will provide more information on how to proceed. Unsure if you qualify? Just ask!

New Dealer Application

How do I apply for the Top End Team account?

Coaches and Team Managers are invited to fill out the application at the link below to sign their teams or organizations up for direct access to equipment and service parts. Unsure if you qualify? Just ask!

Apply for Top End Team Account

How can I turn in a MAP  violation (minimum advertised price)of Top End products?

We love our dealers and it is important to maintain a competitive market that allows our dealers to thrive. If you see Top End products being offered under MAP we urge you to make a report by emailing the site link to info@topendsportsllc.com

What Items have been discontinued and can I still get service parts?

The Force NRG, Pro 2 and the Preliminator are no longer being manufactured by Top End. We will continue to offer service parts as long as we can make or order them. Please contact customer service for assistance locating parts for discontinued items.