Topendsportsllc.com wants to ensure that you select the right product for you and your goals. If you receive a product that doesn't meet your needs we want to assist you. See our return policy below.
Kindly inspect your product when it is delivered. Refuse delivery if the product is damaged. If the item is damaged or incorrect contact Top End Sports at email@example.com or call Top End Sports.
Sport wheelchairs, handcycles, all terrain wheelchairs and other wheelchairs are custom-built and are not returnable. If you have a product that doesn't meet your needs, reach out to Top End and see if there are ways we can accommodate you.
You may return most new, unopened, stock parts item within 30 days of delivery for a full refund.
Made to order parts and special order parts may or may not be refundable, check the product page for specific instructions. Re-stocking fees may apply.
For sanitary reasons cushions and backrests are not returnable.
For returnable items, you are responsible for the cost of the return shipping and the product must be in the original packaging. The item must be in new, unused condition. Outgoing freight, next-day and overnight shipping fees are not refundable.
To return an item call us at (800) 532-8677 or email firstname.lastname@example.org and our customer service team will assist you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.